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Aftermarket Service and Support

When things go wrong in today’s increasingly complicated and technology-dependent world, rely on Imaging Solutions’ technical expertise and Service Level Agreements (SLA) to keep you up and running.

Enjoy the peace of mind that comes from knowing our technicians are factory trained in the usage, care, and maintenance of our products, allowing them to offer you fast, knowledgeable, and reliable service and support, whenever and wherever you need it.

Patient Monitor Aftermarket Service

Imaging Solutions’ commitment to support our customers in the aftermarket sales environment sets us apart as a benchmark market leader. We offer a range of extensive services, designed to maximise the longevity, and optimize the utility of your patient monitors.

Preventative Maintenance

Performed annually by our dedicated, factory trained technicians and engineers, this service ensures that your product is performing within the manufacturer’s specifications. A certified technician or engineer will be on-site at a time convenient for you, to guarantee your daily operations can proceed without interruption.

24/7 Customer Support

We understand that patient care is important at all times of the day. To accommodate our customers needs, we provide a 24/7 customer support contact number to make sure that your product is looked after at all hours.

All Inclusive Escalated Support Coverage

In the event of hardware failure, Imaging Solutions provides a technician or engineer to be on-site within 48 hours from first contact. This service includes all labour, as well as the acquisition of any and all spare parts needed to restore full functionality of your product.

Loan Unit

Where the second on-site response will not be able to occur within 12 working days, Imaging Solutions will organise for air-shipment of a loan unit to your location for immediate use. A loan unit can be provided from either a dedicated pool of equipment held for the purposes of product coverage, or may be made available where possible from alternative equipment pools (i.e. demonstration pools).